{"id":2242,"date":"2025-12-15T17:05:23","date_gmt":"2025-12-15T15:05:23","guid":{"rendered":"https:\/\/docpoint.fi\/?page_id=2242"},"modified":"2025-12-17T09:17:40","modified_gmt":"2025-12-17T07:17:40","slug":"ticketsalesterms","status":"publish","type":"page","link":"https:\/\/docpoint.ee\/test\/en\/ticketsalesterms\/","title":{"rendered":"Ticket and serial card terms"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_one_full  avia-builder-el-first   container_wrap sidebar_right'  ><div  class='avia-slideshow av-mj7ab3qy-42c0a6eb4dbf68d518a40dc70e9b6a23 avia-slideshow-featured av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 29.6551724138%;'><li  class='avia-slideshow-slide av-mj7ab3qy-42c0a6eb4dbf68d518a40dc70e9b6a23__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-1365 avia-img-lazy-loading-not-1365\"  src=\"https:\/\/docpoint.ee\/test\/wp-content\/uploads\/2025\/11\/250207-alejandro-ramirez-general-atmosphere-12-scaled-e1739030405517-1450x430.jpg\" width=\"1450\" height=\"430\" title='250207-alejandro-ramirez-general-atmosphere-12-scaled-e1739030405517' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2242'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-el6aqa-1ed1c776e8d43f6a6dd18a7b50bb8b88 av_one_full  avia-builder-el-1  el_after_av_slideshow_full  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mj7aaupj-2b086b11ed25ad80d94ceab84c8e04c3\">\n#top .av-special-heading.av-mj7aaupj-2b086b11ed25ad80d94ceab84c8e04c3{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mj7aaupj-2b086b11ed25ad80d94ceab84c8e04c3 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mj7aaupj-2b086b11ed25ad80d94ceab84c8e04c3 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mj7aaupj-2b086b11ed25ad80d94ceab84c8e04c3 av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Terms of sale, use and refunds for tickets and serial cards<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-d2vs2q-c662166bc093a9e93a2da93c26bd0c70 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h4><b>Terms of sale\u00a0<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">DocPoint reserves the right to make necessary changes to festival events .If there are any changes to festival events,<\/span> <span style=\"font-weight: 400;\">we will contact ticket holders by email. DocPoint festivalgoers are expected to comply with our <\/span><a href=\"https:\/\/docpointfestival.fi\/en\/guidelines-for-a-safer-space\/\"><span style=\"font-weight: 400;\">safer space guidelines<\/span><\/a><b>.<\/b><\/p>\n<h4><b>Ticket refunds<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Tickets purchased for DocPoint \u2013 Helsinki Documentary Film Festival 2026 are non-refundable. Additionally, tickets redeemed with a serial card, complimentary ticket or festival pass are non-refundable.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In case there is a cancellation of a screening due to e.g. technical difficulties, screening tickets will primarily be refunded with a complimentary ticket. Tickets redeemed with a serial card will be automatically refunded onto the card.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">DocPoint \u2013 Helsinki Documentary Film Festival reserves the right to possible programme changes. Information about changes will be announced on <\/span><a href=\"https:\/\/docpointfestival.fi\/en\"><span style=\"font-weight: 400;\">docpointfestival.fi\/en<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4><b>Terms of use and refunds for serial card<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Serial cards are valid for the 2026 DocPoint \u2013 Helsinki Documentary Film Festival. Purchased serial cards cannot be returned nor will they be refunded. Any remaining tickets on the serial card will not be refunded.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You cannot enter a screening with only a serial card, instead you need to redeem a screening ticket. With a serial card, you can redeem screening tickets from the online store and at ticket sales points during the festival. Please redeem your screening tickets with the serial card before the start of the screening. You cannot redeem tickets to sold-out, free screenings or special screenings with a serial card.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Serial cards are not personal and can be shared with other people. Discounted serial cards can be shared among people who belong to a discount group. You are not required to redeem all tickets on the serial card at once.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Exception: Serial cards\/screening tickets purchased with a culture benefit are personal. In case you have bought your serial card with a culture benefit, you can redeem screening tickets only for yourself and the serial card cannot be shared with other people. Please be prepared to prove your identity when buying a serial card with a culture benefit and upon arrival to the screening. If misuse is detected the screening ticket will be cancelled, the culture benefit will not be refunded and the incident will be reported to the culture benefits service provider. Consequently, the service provider can confiscate the benefit entirely.<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":1365,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2242","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/docpoint.ee\/test\/wp-json\/wp\/v2\/pages\/2242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docpoint.ee\/test\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/docpoint.ee\/test\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/docpoint.ee\/test\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/docpoint.ee\/test\/wp-json\/wp\/v2\/comments?post=2242"}],"version-history":[{"count":5,"href":"https:\/\/docpoint.ee\/test\/wp-json\/wp\/v2\/pages\/2242\/revisions"}],"predecessor-version":[{"id":2630,"href":"https:\/\/docpoint.ee\/test\/wp-json\/wp\/v2\/pages\/2242\/revisions\/2630"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/docpoint.ee\/test\/wp-json\/wp\/v2\/media\/1365"}],"wp:attachment":[{"href":"https:\/\/docpoint.ee\/test\/wp-json\/wp\/v2\/media?parent=2242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}